Netflix Not Working? Here are Fixes to Solve Netflix Issues

When you hear about a popular show on Netflix, the last thing you want to encounter is Netflix saying, “This title is not available to watch in your area,” right? 

However, if it happens, we cannot just sit back and be sad; something needs to be done. But what can that be? 

To watch the content, do we have to travel to the country where the title is available? Not at all, you don’t have to do that. This error can be fixed by SystweakVPN, the reliable VPN service provider that helps defeat censorship and bypass geo-restriction. Using it, you can easily watch all the shows irrespective of the country you are living in. 

To use Systweak VPN, follow the steps below:

1. Download and install SystweakVPN

2. Create an Account 

3. Select the country where the content you want to watch is available and enjoy it. 

Simple isn’t it. To know more about SystweakVPN, read the review. 

So, this was how to troubleshoot, Content Unavailable in Your Location. 

But, what about other issues like:

  • Netflix is down
  • Netflix is not working. 
  • Netflix keeps crashing 
  • Netflix not loading and others? 

Don’t worry about them; we’ve got it covered. Here we enlist fixes for the most common Netflix problems. Once you follow them, you will be able to get Netflix up and running. 

Fixes for Common Netflix Issues and Problems

General Troubleshooting Steps to fix any type of Netflix Issues

1. Check if the Netflix app is working or not. Sometimes when the Netflix service itself is down, you cannot watch your favorites show. Therefore, whenever you face Netflix down, check if the site is working or not.

2. Restart your device. This might sound cliche but trust me, most of the time, this simple thing works.

3. Check internet connectivity and signal strength. If your internet connection is fluctuating, then Netflix won’t work. So make sure your internet is working. To confirm, try running other apps and visiting web pages.

4. Reboot the router. If you are connected, but apps are not working, try rebooting the router; the problem can be with the hardware.

5. Update the Netflix app. To flawlessly use Netflix apps and avoid seeing Netflix is not working, or down error keeps the app updated. An updated app helps fix common Netflix issues.

6. Log in log out of your Netflix account; this helps fix Netflix not loading issues.

7. Reinstall the Netflix app if it stops working. This will help fix Netflix won’t work. 


1. Netflix App Keeps Crashing

At some point, we all have encountered the Netflix app crashing issue. When this happens with Netflix, there’s a panic, and we just look around for a solution. So here are a few steps you can use to fix the problem. 

Note: Depending on the device you are using Netflix, and facing the problem, the steps will vary. 

If you are using Netflix on a smartphone and keeps crashing there, you need to force stop the Netflix app. If this doesn’t help, try restarting the device, as this will reset certain settings. However, if this doesn’t help, try reinstalling the app; this will stop the Netflix app from crashing. In case the same problem happens with a set-top box, try the same steps. 

Furthermore, if you are using Netflix on a smart TV, try signing out of the app and then clear the TV’s cache. Once that’s done, sign-in again; this should help. Windows users need to disable antivirus as sometimes it interferes with the service. After following these steps, you should be able to use Netflix. 

2. Fix for Netflix Error 12001 On Android

Most Android users have reported facing error code 12001 on their smartphones and tablets.

This error is caused when you are using an older version of the app. Hence to fix, error code 12001 on Android, you need to Clear Cache. To do so, head to Android settings > Apps and notifications > All Apps > look for Netflix. Double-tap to get into the submenu and head to Storage and cache > tap Clear storage and Clear cache. 

If this sounds too much work, you can give smart phone cleaner a try. This fantastic Android optimizer helps clean the cache and also boosts the device’s performance. Using it, you can clean junk files and other unwanted data that might lead to other Netflix errors and might make it not working. 

To know more about it, read the complete review of smart phone cleaner.  

3. Can’t Download Netflix Content

Before 2016, downloading content from Netflix wasn’t possible. If you are in a poor network area, you could not enjoy Netflix, but now things have changed. Unluckily, it isn’t flawless; users have reported facing issues. So, if you are struggling with downloading content, here are a few things you should abide by. Failing to do so will not let you fix content not downloaded on Netflix. 

Firstly, the download feature doesn’t work on a rooted Android or jailbroken iPhone. If you are using such a device, then stop thinking of using Netflix’s download feature. 

Secondly, if you are not running Android 4.4.2 or higher and iOS 8 and higher, this feature will not be available. This means you will need to upgrade the OS and then will have to update the Netflix app.

In case you are not running a rooted device or jailbroken phone and have an updated Netflix app still facing problems, you will have to reinstall the Netflix app. 

4. Netflix Error 1012 On iOS

Due to network connectivity, when the Netflix app cannot connect to the Netflix server, iOS users face error 1012. To fix this error, you need to reset the Netflix app. To do so, follow these steps:

1. Head to Settings > Netflix 

2. Toggle Reset button

3. Now launch the Netflix app and log in

4. This should help fix Netflix 1012 error 

Black Screen When Using Netflix on Windows or macOS 

Most users have reported facing a black screen when using Netflix on Windows or macOS. If you, too, are facing the same issue, you need to perform the following actions: 

Clear Browser Cookies: Outdated cookies and browser cache lead to a black screen when playing a video. To fix this, you need to clear both cookies and cache. 

To learn how to do read our post, how to clear the cache on Mac, how to clear cache Windows Edge, how to clear cache Chrome browser.

Delete Silverlight plugins: If Silverlight plugins are running on your browser, you will not be able to play Netflix video. Hence, you need to delete them. Once done, restart the browser and then try to play the video; you should no longer face a black screen. 

Temporarily Disable Antivirus: Sometimes antivirus also interferes with Netflix’s work to fix it; we suggest disabling it temporarily. Once done, try using Netflix. 

This should help; if this doesn’t work, try using a different browser or resetting it to default settings. 

5. Fix – Too Many Users Watching Netflix

To meet everyone’s needs, Netflix offers different price plans. However, the top plan allows a maximum of four people. This means at a time; four people can use the same account. While using Netflix, if you get the message, “Your Netflix account is in use on another device; please stop playing on other devices to continue,” this means the fifth person is trying to access the account. To resolve this, you can terminate all sessions. To do so, head to Account > Settings > Sign out of all devices.

But if this seems too much, you can check streaming activity and ask one of the users to logout. To check the activity, head to Account > Settings > Recent device streaming activity. Here, you can see all the current sessions and ask one of the users to log out.

Note: If you are not sure how many screens your plan allows, head to Account > Plan Details.

6. Netflix Is Not Working On Your Smart TV

If the Netflix app is not working on your Samsung Smart TV, follow the steps below :

1. Power off and unplug the TV, wait for 30 seconds, and then plug back. 

2. Now disable Samsung Instant On.

This should help. If this doesn’t work, do a factory reset from your TV’s settings menu. 

Note: Doing so will make you lose all settings and data. So, if you are okay with it, perform the action. Is Your Netflix Account Working Again?

These are the most common fixes for Netflix not connecting, server down, Netflix not working, Netflix unable to connect, and other common Netflix errors. We hope using these steps; you can get back Netflix up and running. 

In case this article did not help fix any particular issue, please let us know in the comments section. We will try to give you a solution for the same. Please share your feedback about the post in the comments section. 

Read More: 

How to fix Netflix App not Working Windows 10

Netflix Site Error: How to Solve this Error

How to fix error m7111-133-5059 on Netflix

How to fix Netflix keeps crashing on Windows 10


  • comment_avtar
    Thanks for these fixes.

    3 years ago
  • comment_avtar
    Clearing Cache on my Android fixed the issue for Netflix not working.

    3 years ago

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