How To Fix Netflix App Not Working On Windows 10

Of course, if you are an avid Netflix user, a black screen with no sound, no playback and video lags will drive you certainly crazy. We realize that Windows 10 is great, but it also contains its fair share of bugs and issues. One such recent issue with Windows 10 is ‘Netflix app not working’. It’s seemingly running slow both in the browser & app.

You might encounter a black screen every time you try to play a video. An error code just happens, stating “Whoops, something went wrong. . .with any error code”. Like the one shown in below screenshot.


Is it happening that whenever you try to launch the Netflix App it suddenly crashes.


You’re getting an error “Sorry, there was a problem communicating with Netflix. Please try again”

If these are one of the errors you are facing, read on to find the possible causes and solutions to it.

Why This Error Occurs?

There can be various reasons why you’re facing Netflix streaming problems on windows 10. Such as:

  • Due to corrupted file of the Netflix app
  • Because of Windows Store app cache
  • Due to incorrect network configuration
  • Maybe because there’s a compatibility issue with device drivers
  • Buggy Windows update
  • Or maybe due to Windows media element that is preventing playback.

So before taking further actions just make sure you have the latest Windows update with all the drivers at place.

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How To Fix Netflix App Windows 10 Not Responding?

Let’s check out some quick repairs for fixing this issue:

Basic Troubleshooting Fixes

  1. Restart the Netflix app.
  2. Check for Internet connection, sometimes slow network triggers the issue by not communicating with the Netflix server.
  3. Do not forget to update Windows.
  4. Check your time zone and region settings are correct.
  5. Clear Browser Cache.

Advanced Troubleshooting Fixes

Method 1- Allow Netflix App to use the GPU or Graphic Card

Let the app access graphic Card on your Windows 20 for optimum performance. To give access:

Step 1-  Just navigate to Settings option on your PC > Click on System > tap on Display.

Step 2- Scroll down the list to find “Graphics Setting”. Click it and under ‘Choose an app to set preference’ select ‘Universal App’ & add ‘Netflix App’ to the second option.

Step 3- Click on “Add’ Button.

Step 4- The GPU setting of Netflix App would be ‘system default’, click on Options button.

Step 5- Just set the graphics preferences to “High Performance” and save.

Start the app and observe if the issue is still pertaining. If yes, then follow the other method!

Method 2- Reset the Netflix Window App

To do so, navigate to Settings > Go to Apps > Click on Apps & Features option. Look for Netflix App, when found click on the Advanced options. Now, under reset section- click on Reset button.

Just reboot your Windows and again launch the Netflix App. This will surely solve your issue.

In case this method doesn’t work out, don’t worry because we have few more fixes to help you solving Netflix streaming problems.

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Method 3- Flush Current DNS Cache

Computers store IP Addresses in its cache and works with DNS that results in faster data transfer. So, there might be a possibility that any DNS misconfiguration is causing Netflix app not performing properly.

Consequently, try flushing the DNS cache and see if it works for you or not. To do so:

Step 1- Go on start and search for cmd.

Step 2- Right-click on the search result Command Prompt and click on ‘Run as administrator’.

Step 3- Now, type the following command: ipconfig/flushdns and press Enter.

Step 4- Exit the command prompt and reboot your system.

Not helpful? Look forward for another method!

Method 4- Check That All Your System Drivers are Updated

Sometimes, outdated graphic card, audio and other display drivers create nuisance in streaming videos. So, you should regularly check, and update drivers whenever needed. You can update drivers from Device Manager.

Step 1- Go to Device Manager by right clicking on Start button

Step 2- A complete list of all the devices connected to your PC, will be displayed. First check your graphic card drivers are latest or not. Look for ‘Display adapters’, double-click it to see graphic card details and right-click on it and hit ‘Update Driver Software’ option to update the drivers.

Check all the drivers in the same way and update them on-by-one.

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Another Way To Update Drivers

In case you don’t want to take the manual pain for updating all the drivers. take assistance from a dedicated software which is designed for the purpose. Systweak’s Advanced Driver Updater is one such application, that is the quickest way to get latest drivers on your PC. Download this software to click on below button.

Once you’ve installed the app, just Scan for outdated drivers > Once the scanning process gets completed > you will be taken to a new page where all the outdated drivers would be listed > Click on Update All option.

And the best of all, if anytime you realize you want to restore your previous driver configurations. The software comes with Backup & Restore points as well. Few simple clicks are what it requires to get everything back!

Keep your computer running at peak performance with Advanced Driver Updater.

Method 5- Delete mspr.hds Files

Netflix and other most common video streaming platforms are DRM (Digital Right Management) protected. Talking about Netflix app, it uses Microsoft PlayReady to stream DRM contents. These files are prone to cause streaming malfunction. So, you can delete existing files and force Windows to create new mspr.hds file.

To delete mspr.hds files, follow the given steps:

Step 1- Open File Explorer, press ‘win key & E’ together.

Step 2- Go to your Windows Drive (usually it’s (C:)

Step 3- Head towards the search box at top-right corner, and type “mspr.hds” and hit Enter.

Step 4- All mspr.hds files be displayed to you, select all by pressing ctrl + A and right click to delete them.

Step 5- Restart your computer and launch Netflix to see if you’ve managed to get out of the error.

Is Your Netflix Streaming Again?

We hope if you’ve came to this blog to find a solution for ‘Netflix App Not Working On Windows 10”, your Netflix is now working again.

Also, if there are some other fixes which helped you to overcome the issue. Do share with us in the comment section below!


  • comment_avtar
    If your menu appears funky use the instructions “Method 1- Allow Netflix App to use the GPU or Graphic Card” fixed my issue

    5 years ago

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