Fix Visual Voicemail Not Working on Android

Visual voicemail is a convenient feature that allows you to view and manage your voicemail messages without having to call your voicemail box. However, sometimes visual voicemail can stop working on Android devices. If you’re experiencing Android visual voicemail not working, don’t worry – there are a few things you can try to fix.

In this article, we will walk you through some of the most common troubleshooting steps for fixing visual voicemail on Android. We will also provide some additional tips to help you keep your voicemail working smoothly.

Let’s dive into the world of Android voicemail and discover the solutions to fix it.

Understanding the Root Causes of Android Voicemail Issues

Before we delve into the solutions, it’s crucial to comprehend the possible reasons behind your Android voicemail not working as expected. There can be a variety of factors contributing to this issue:

  • Network Connection Problems: Sometimes, voicemail issues are simply the result of poor network connectivity. Check your network bars and ensure you have a stable connection.
  • The visual voicemail app is outdated: Software updates often include bug fixes and performance improvements. If you’re using an outdated version of the visual voicemail app, it may not work properly.
  • Incompatible Android Version: Ensure your Android device is running a compatible version with the voicemail app. Incompatibility can cause problems.
  • Storage Constraints: Full storage on your Android device can hinder voicemail functionality. Delete unnecessary files to free up space.
  • Carrier-Specific Settings: Sometimes, the issue might be carrier-specific. Contact your service provider to ensure all settings are correctly configured.
  • There’s a problem with the visual voicemail service: In some cases, there may be a problem with the visual voicemail service itself. If this is the case, you’ll need to contact your cellular provider for assistance.

Now, let’s explore how to resolve these issues and fix your Android voicemail.

Troubleshooting Steps to Fix Visual Voicemail Not Working

1, Restart Your Android Device

A simple restart can often fix minor software glitches. Commence the troubleshooting process by initiating a phone restart. When facing a potential minor hiccup stemming from an errant app or background process, a simple reboot of your device should effectively resolve the issue.

Simply press and hold down the Power On/Off button, and choose Restart.

Power OnOff

Read Also: Is The Android Touchscreen Not Working? Best Tips And Fixes

2. Network Troubleshooting

The next thing you should do if visual voicemail isn’t working is to check your cellular connection. Make sure that you have a good signal and that your mobile data is turned on.

  • Reboot your device to refresh the network connection.
  • Check if you are in an area with good network coverage.
  • Turn on and off Airplane mode to reset network connections.

Read Also: How To Fix Copy Paste Not Working On Android

3. Verify Your Voicemail Settings

Occasionally, voicemail settings can become misconfigured, leading to the non-receipt of voicemails on your device. To address this, take a moment to inspect your voicemail settings directly from your phone application.

  • Open your Phone app and click on the three vertical dots icon from the top-right corner of the screen.
  • Then choose Settings from the context menu.


  • Now tap on Call settings.

call settings

  • Scroll down and access the “Voicemail” section, as the specific location of this option can vary based on your device.


  • Again Depending on your device click on the Advanced settings

advanced setting

  • Check your voicemail setup and confirm that you have selected the appropriate network provider for your voicemail service.

voicemail idea

4. Update Your Voicemail Application

Nowadays many carriers provide a specialized application for voicemail management. If you rely on a carrier-specific application to handle your voicemails, encountering problems with that app might mistakenly lead you to believe there are voicemail errors on your Android device. To address this, consider updating the application to its most recent version and assess whether this resolves any potential issues.

Go to the Google Play Store and look for the voicemail app you use. If there is an update for the app you find spot an Update button. Simply tap this button to commence the update process.

5. Reset Network Settings

If your Android device is still experiencing voicemail issues, you might want to reset your network settings. This action will result in the removal of all stored Wi-Fi networks, and Bluetooth pairings, and a complete reset of all network setup preferences back to their original settings. Here’s a step-by-step guide on how to proceed.

  • Open Settings of your Android device.
  • Scroll down and tap on System.


  • Now click on Reset options.

reset option

  • Here choose Reset Wi-Fi, mobile & Bluetooth.

reset wifi

  • Then follow the in-prompt commands.

Note: The steps to reset network settings may vary slightly depending on your Android device manufacturer and software version.

6. Make Sure Your Device is Connected to A Stable Wireless Network

Weak or unstable wireless connections could be the underlying cause of Android voicemail not working issue. Having a reliable wireless connection is crucial for tasks like accessing voicemails, downloading them, and receiving voicemail notifications. Therefore, it’s crucial to verify that your device maintains proper wireless connectivity.

7. Contact Your Cellular Provider

If you’ve tried all of the above and your visual voicemail is still not working, contact your cellular provider for assistance. They may be able to troubleshoot the issue or reset your visual voicemail service.

8. Try Using Another Voicemail Application

If you are still facing the issue try to install a third-party voicemail application. The installation of a third-party voicemail application on your device is only viable if your network carrier offers support for it. These third-party applications can help fix visual voicemail not working issues on your Android device. The Play Store offers a variety of such apps that you can consider installing on your device. Examples include T-Mobile Visual Voicemail, Visual Voicemail, Verizon Messages, Free Visual Voicemail, AT&T Visual Voicemail, and numerous other options to choose from.

Additional Tips for Keeping Your Voicemail Working Smoothly:

  • Make sure that you have enough free storage space on your device.
  • Keep your Android operating system and voicemail app up to date.
  • Restart your device regularly.
  • Avoid using multiple voicemail apps at the same time.

Read Also: Easy Ways To Disable/Turn Off Voicemail On iPhone

Visual Voicemail Not Working on Android: Fixed

In conclusion, dealing with Voicemail Not Working on your Android device can be frustrating, but with the right steps, it’s entirely fixable. Our extensive guide has provided you with insights into the root causes of the problem and comprehensive solutions to address it. Remember, each troubleshooting step is crucial in identifying and rectifying the issue, so don’t skip any. Android voicemail can be a seamless experience once you’ve resolved these issues, and you can enjoy the convenience of visual voicemail without interruptions.

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