How To Fix One Drive Cloud Operation Was Unsuccessful Error

OneDrive is a popular cloud-based file hosting and synchronization service developed by Microsoft. It allows users to store files and photos, access them from anywhere, and share them with others.

synchronization service

With OneDrive, you can store your files and documents in the cloud, allowing you to access them from any device with an internet connection including your desktop computer, laptop, tablet, or mobile device. OneDrive also allows you to share files with others, making it easy to collaborate on projects or share photos with friends and family.

Stuck with the “OneDrive cloud operation was unsuccessful” error on Windows 11? Don’t worry. You can easily fix this issue by following a few workarounds. In this post, we have listed a variety of solutions that you can use to get rid of this error message and resume using OneDrive again without any interruptions.

Also read: How To Fix OneDrive is Full Error on Windows

What is the “OneDrive Cloud Operation Was Unsuccessful” Error?

OneDrive setting

The OneDrive error code 0x80070185 can appear out of nowhere on Windows. This error message typically indicates that there was a problem with OneDrive when it tried to perform a cloud operation, such as syncing files to the cloud or downloading files from the cloud. Some of the most common reasons that may trigger this issue on your device include:

  • Network connectivity issues.
  • Corrupt files or cached data.
  • Using an outdated version of the OneDrive app.
  • OneDrive syncing issues.
  • Insufficient storage space.
  • Interference of antivirus software or Firewall.
  • Other software conflicts.

How to Fix the “OneDrive Cloud Operation Was Unsuccessful” Error?

Solution 1: Check Your Internet Connection

OneDrive may not work if your internet connection is not stable or if there is a problem with your network. Check your internet connection and ensure that you are connected to a stable network. Try rebooting the WiFi router to resolve any bugs and improve the speed of your Internet connection.

Also read: OneDrive Stuck on “Processing Changes” Screen? Here’s the Fix!

 Solution 2: Log Out and Log In Again

Step 1: Right-click on the OneDrive icon placed in the system tray and tap on the gear icon to open Settings.

Step 2: In the Settings window, switch to the “Account” tab.

Step 3: Tap on the “Unlink this PC” button at the bottom of the window. A confirmation message will appear, click on “Unlink account” to confirm.

Unlink account

Step 4: After signing out of your OneDrive account, relaunch the OneDrive app to log in again.

Step 5: Enter your email address and password to log in to your OneDrive account. Follow the on-screen instructions to complete the setup.

Try moving some files to the OneDrive folder and check if you are still encountering the error.

Solution 3: Reset the OneDrive App

To reset the OneDrive app on Windows, follow these steps:

Step 1: Right-click on the OneDrive icon in the system tray and select “Close OneDrive”.

Step 2: Open the Run dialog box by pressing the Windows key + R.

Step 3: In the Run dialog box, type “%localappdata%\Microsoft\OneDrive\onedrive.exe /reset” and press Enter.

Reset the OneDrive App

Step 4: The OneDrive app will reset and start syncing your files again.

After following these steps, the OneDrive app will be reset to its default settings, and any syncing issues or errors should be resolved.

Also read: How To Fix OneDrive Unable to Move Shortcut Error

Solution 4: Enable the “Always keep on this device” Option

The “Always keep on this device” is a useful OneDrive feature that allows you to access and work on your files even if you are online. When you enable the “Always keep on this device” option for a file or folder, it is automatically downloaded and stored on your device. Any changes you make to the file will be synced with the cloud when you are next connected to the internet.

As this feature makes OneDrive more accessible when you’re offline, enabling it might help in fixing the syncing issues. Here’s what you need to do:

Step 1: Open the File Explorer app on your Windows PC.

Step 2: Tap on the “OneDrive personal account” from the left menu pane. You will now see a list of all the files that are stored in the OneDrive folder.

Step 3: Right-click on the affected file and select the “Always keep on this device” option.

Always keep on this device

Step 4: Now, right-click on the same file again and select “Free up space”.

Step 5: After enabling both these features, you will possibly be able to get rid of the “OneDrive cloud operation was unsuccessful” error.

Solution 5: Disable Windows Firewall

If the Windows Defender Firewall is blocking or interrupting the file syncing process, you can temporarily disable it to resolve the error.

Step 1: Open the Control Panel app and select “Windows Defender Firewall”.

Windows Defender Firewall

Step 2: Tap on “Turn Windows Defender Firewall on or off” from the left-hand menu.

Step 3: Select “Turn off Windows Defender Firewall (not recommended)” for both “Private network settings” and “Public network settings”.

Public network settings

Step 4: Hit “OK” to save the changes.

Solution 6: Reinstall the OneDrive App

Tried and above-listed solutions and are still unable to fix the error? Well, uninstalling and reinstalling the OneDrive app can help you do the trick.

Step 1: Launch the Settings app and head to Apps> Installed Apps.

Step 2: Tap on the three-dot icon placed next to OneDrive and select “Uninstall”.

Reinstall the OneDrive App

Step 3: After uninstalling the app, open the Microsoft Store app on your device and reinstall OneDrive to start afresh.

Also read: How to Disable OneDrive on Windows 11


By using the above-listed solutions listed in this blog, you can troubleshoot the error and get OneDrive up and running again. It is always a good idea to keep your OneDrive app and Windows OS up-to-date to ensure that you have access to the latest features and fixes. With these tips, you should be able to fix the OneDrive Cloud Operation Was Unsuccessful error and get back to using OneDrive to store, access, and share your files with ease.

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