How to Fix Spotify Web Player Not Working on Windows 10 PC?

If you are a music lover, then you must have come across the Spotify application which contains most of the songs that you ever wanted to listen to. However, did you know that Spotify music can be accessed without installing the official app and using the Spotify web application in your favorite browser? But, there have been a few reports on the forums about the Spotify Web Player not working properly. This article lists the best troubleshooting methods as recommended by experts to fix Spotify Web Player in Chrome and other browsers.

Expert Recommended Methods to Fix Spotify Web Player Not Working

If you do not have any issues surfing the internet, then it seems that your PC and internet connection is fine. There must be some anomaly within the settings that might have resulted in this error. Here are some quick and easy methods that can help resolve the Spotify web player not working on Windows 10 PC.

Method 1. Incognito Mode

Incognito Mode is a fresh browser mode that does not record your history or retain any of the settings. If you have accidentally or unknowingly configured your browser in such a way that is not compatible with the Spotify Web app then Incognito Mode is the only way to find that out. Use the following steps to open the Incognito Mode and then navigate to the Spotify web app.

Step 1: Click on the three-dot icon or hamburger menu options which are generally located in the top-right corner.

Step 2: Now, click on New Incognito Window or a similar option that might say New Private Window.


Step 3: Once the new tab opens, try navigating to Spotify and check if it works fine in this incognito tab.


For Chrome and Edge users, Press Ctrl + Shift + N

For Firefox users, Press Ctrl + Shift + P

Method 2. Clear Cache & Cookies

Cache & Cookies play an important role to enable faster browsing and store the settings on a web page. However, these temporary files also can create minor conflicts which might result in the blocking of certain web pages and web apps. To resolve browser issues, the first step recommended is to clear the cache and cookies and reset the browser. Here are the steps:

Note: Clearing your browser cache and cookies might result in slower loading of the pages for the first time. This is because a new cache and cookies will have to be created and the load time will improve the second time you open after clearing them.

Clear Cache and Cookies in Chrome

Step 1: Click on the three dots on the top-right corner.

Step 2: Choose Settings from the drop-down menu.

Step 3: Click on Privacy and Security in the left panel.


Step 4: Click on Clear Browsing Data in the top center.

Step 5: A new window will open where you have to make sure you are on the Basic Tab with all the three options beneath are checked.

Step 6: Select Time Range to All time and click on Clear Data.

Clear data

Note: Your saved credentials and bookmarks will not be affected.

These steps will help resolve issues with the Spotify web player in Chrome. For other browsers, you need to follow similar steps and locate the option that helps to clear cache and cookies, and then try Spotify Web App.

Method 3. Enable Web Player

Another method recommended by experts to resolve the Spotify web player not working on Chrome is to check the status of Google’s built-in web player.  Here are the steps:

Step 1: Open the Chrome Browser and in the address bar of a new tab, type the following command listed below followed by Enter key.


Step 2: Scroll down on the settings tab opened and locate Additional Content Settings and click on the dropdown button.

Additional Content Setting

Step 3: Now find the settings that is labeled as Protected Content and click on them.

Protected Content

Step 4: Ensure that the toggle button labeled as “Allow Sites to Play Protected Content” is turned on and placed towards the right side.

Allow Protected Content

These settings are different for different browsers and Firefox users will have to navigate to about: preferences#content and then type DRM in the search box followed by enabling the Play DRM-controlled content.

Method 4. Use VPN

A Virtual Private Network or VPN for short is an application that masks your IP address and issues the identity of an IP address of the server that has been chosen by the user. This option should be used if you have traveled to a different country where Spotify does not provide its services yet. You may choose the server of your country and connect to the internet and then launch Spotify.

This method can also be used if Spotify used to work in your region but has been recently disabled by your service provider due to certain conflicts with pending resolutions. There are many VPN services available on the internet but we recommend using Systweak VPN due to its amazing features.

Systweak VPN


Access Global Content – Users can watch and listen to content available on the internet without restrictions from geo-location barriers placed by streaming sites.

IKev2 – Secure tunnel results in secure data and offers good speed.

AES 256-bit. This VPN offers military-grade encryption services and the data is rendered useless even if someone tries to hack it.

Kill Switch. This feature ensures that your IP address and sensitive data remain secure even if the VPN server fails for a short while and you have connected through your ISP again.

Different Servers & Locations. Systweak VPN boasts of having 4500+ servers in 53+ countries and 200+ different locations.

Method 5. Disable Extensions

Browsers use extensions, add-ons, and plug-ins to enhance their functionality and provide features that were not present by default. Some extensions like ad blockers do a very good job of blocking ads but at the same time create a conflict with certain web applications. The best way to ascertain this is to turn off all the extensions and check if you are still facing the Spotify web player not working issue.

On a new tab, type chrome://extensions/ in the address bar followed by Enter.


If the Spotify web app starts working, then try to enable the extensions one by one and check which extensions create the problem. You can then choose to delete that extension and find an alternative one that does the same job.

Method 6. Flush DNS

The final method that can be tried to enable the Spotify web player on Chrome and other browsers is to Flush the DNS. This process will ensure that the previous DNS cache stored (which might be corrupt) gets cleared and your PC obtains a new address from the DNS server. Here are the steps to get the Spotify web player up and running.

Step 1: Press Windows + R to invoke the RUN box.


Step 2: Type cmd in the text box and then press Shift + Enter.

Step 3: A new window will open where you have to type the following command followed by Enter.


Step 4: Wait until you receive the Successfully flushed DNS Resolver Cache message.

Step 5: Exit this window and try opening Spotify Web Player on any browser.

The Final Word: Install Spotify Desktop App

The above methods will help you to clear all the issues and run the Spotify web player on your Windows 10 PC. However, if you are still facing issues then you might try to download and install the Spotify application on your computer and configure it. The application is similar to use when compared to the Spotify Web Player and is known to offer higher quality sound than most players. Follow us on social media – FacebookInstagram and YouTube.


  • comment_avtar
    Bella Gorden
    Instead of using Spotify web player, I prefer to use Spotify desktop client to listen to music. Also, with the help of TunesKit Spotify Music Converter, I can download Spotify music to my device for listening anywhere and anytime.

    3 years ago
    • comment_avtar
      Krishan Vijay
      Thank you for responding.

      3 years ago

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