Top Ways to Fix WhatsApp Video Message Not Working Error

Blog summary – Is WhatsApp video message not available for you? If you are not able to send WhatsApp videos messages to your contacts, try these methods for a quick fix.

WhatsApp is one of the most popular messaging apps in the world, and it allows users to send and receive text messages, photos, videos, and voice messages. One of its most beloved features is the ability to send video messages, making conversations more personal and engaging. However, nothing is more frustrating than encountering the dreaded “WhatsApp video message not working” or “ WhatsApp failed to process video” error.  If you’ve ever faced this problem, you’re not alone, and we’re here to help you resolve it.

This article will discuss some of the most common reasons why WhatsApp video messages might not be working and provide some tips on how to fix the problem of WhatsApp video message not available.

Before diving into the solutions, let’s understand why you are getting this ‘WhatsApp video message not working error’ in the first place.

Reasons Behind WhatsApp Failing To Process A Video

WhatsApp restricts video sharing to a maximum file size of 16MB. This limitation, when combined with various other factors, can create challenges when trying to send videos through the platform.

Read Also: WhatsApp’s Latest Update: Prepare to Be Amazed by the New UI Design

Poor internet connection: If you don’t have a good internet connection, WhatsApp may not be able to send or receive video messages. Try connecting to a stronger Wi-Fi network instead of using cellular data.

Low storage space: If your phone doesn’t have enough storage space, WhatsApp may not be able to save or send video messages. Try deleting some old files or apps to free up space.

Corrupted video file: If the video file you’re trying to send is corrupted, WhatsApp may not be able to process it. Try re-recording the video or downloading it from another source.

Server Problems: WhatsApp’s servers could encounter temporary disruptions due to which WhatsApp video messages are not available.

Unsupported file format: WhatsApp generally supports popular video formats such as MP4, but less common formats might not work.

Outdated app: If you’re using an outdated version of WhatsApp, it may not be compatible with the latest features. Make sure you have the latest version of the app installed.

Device issue: If you’re still having problems sending or receiving video messages after trying the above solutions, it’s possible that there’s a problem with your device. Try restarting your phone or reinstalling WhatsApp.

Read Also: How To Fix Wi-Fi Calling Not Working On Android

How to Fix WhatsApp Video Message Not Working?

Numerous solutions are available to resolve the issue of WhatsApp video messages not working. Let’s explore these methods to effectively address the problem.

1. Verify Video Size

As previously mentioned, WhatsApp has a size limit of 16MB for video files. It’s essential to verify the video’s size before attempting to send it through the platform. Let’s take a look at how you can check the video size on both Android and iOS devices.

  • On an Android smartphone, open the gallery app and tap on any video you want to share on WhatsApp. Now swipe up, and you will find the size of the video.

Verify Video Size

  • On iPhone, open the Photos app and then click on the video to open it. Then tap the ‘i’ button from the bottom to verify the size of the video.

2. Check Your Internet Connection

WhatsApp relies on a stable internet connection to send and receive messages, including video messages. If you’re uncertain about your internet speed, you can assess it using an internet speed testing website or application.

  • Restart your router, or switch to a different network if possible.

Check Your Internet Connection

  • Toggle Airplane Mode on and off to reset your network settings.

If the internet connection isn’t the root cause of the problem, you can proceed to explore the next solutions.

Read Also: 7 Reasons Why Android Apps Are Running Slow & How to Fix It

3. Send Video As A File

Although WhatsApp imposes a 16MB limit on video size, the platform does permit you to send larger files of up to 100MB in size by sending them as documents. Here’s how you can accomplish this –

On iPhone

  • Open the Photos app and choose a video to send.
  • Simply tap on the Share icon located at the bottom and choose the “Save to Files”
  • Open WhatsApp and tap any contact or group to which you wish to send a video file.
  • Now click on the “+” icon from the left bottom corner and choose “Document.”
  • Locate the saved video within the Files application, and then send it within the conversation as a file attachment.

On Android Smartphone

  • On the WhatsApp app click on any conversation/contact/group.
  • Now click on the attachment icon, and choose “Document.”

attachment icon

  • Here tap on the Videos option and select any video you wish to share.

Video option

4. Keep WhatsApp Open (Only on iPhones)

When sending a large video through WhatsApp on an iPhone, it’s crucial to keep the app open throughout the process. iOS tends to pause background applications, so if you minimize WhatsApp, the system might stop the video-sharing process. To ensure a successful transfer, keep WhatsApp in the open during the video-sending procedure.

Read Also: WhatsApp Unveils Incredible Upgrades Exclusively for iPhone Users

5. Check the Status of The WhatsApp Server

WhatsApp can encounter occasional downtime, resulting in temporary service interruptions. During such outages, you may find it impossible to send videos or messages. To monitor WhatsApp’s service status, consider visiting Downdetector.


Open the downdetector website and type WhatsApp in the search bar and hit the search icon. It will tell the current status of WhatsApp.

6. Update Your WhatsApp App

WhatsApp regularly releases app updates that introduce new features and address bugs. To ensure the smooth operation of WhatsApp, navigate to the App Store for iOS or Google Play Store for Android and update WhatsApp to the most recent version available. Keeping your app up to date can often resolve issues and enhance overall performance.

7. Clear Cache of WhatsApp (In Android)

WhatsApp accumulates cache data to improve app performance and responsiveness. However, excessive data accumulation can lead to slowdowns. To address this issue, it’s essential to delete the WhatsApp cache on your Android device. This process can help streamline the app’s performance and resolve any associated problems.

  • Tap & hold on to the WhatsApp icon for a second and then click on ‘App info.’

App info

  • Click on Storage & cache.


  • Tap on the ‘Clear Cache’

Clear Cache

Read Also: How To Clear Android Cache

8. Force Stop WhatsApp (In Android)

Restarting WhatsApp on Android is one of the simplest and most efficient fixes when the program is acting up and having trouble delivering videos. Usually, this simple action can fix small issues and return everything to how it was.

  • Tap & hold on to the WhatsApp icon for a second and then click on ‘App info.’
  • Now click on the ‘Force Stop’

Force Stop

  • After rebooting WhatsApp, open the app once more and attempt to send a video.

Read Also: After HD Photos, WhatsApp Introduced HD Video Sharing As Well

Bonus Tip: Locker for Whats Chat App

If you’re in search of a reliable WhatsApp locker app to safeguard your chats from prying eyes, your quest concludes with Locker for Whats Chat App by Systweak Software. This WhatsApp chat locker is designed to provide comprehensive protection for your chats, media files, and even the entire WhatsApp app, ensuring that it remains inaccessible to unauthorized users.

This private chat locker offers you peace of mind, easing concerns about the exposure of your personal and sensitive chats. Even if someone manages to crack your smartphone’s passcode, they won’t gain access to your WhatsApp chats. With this app, you have the flexibility to lock individual WhatsApp chats as well as the whole application, ensuring robust security for your conversations.

Click on the button and download the Locker for Whats Chat App now.

Watch Video Tutorial:


Send High-Quality Videos on WhatsApp

Encountering the frustrating “WhatsApp video message not working” error can be a common occurrence for many users. However, armed with the insights and solutions we’ve provided, you can overcome this issue and continue enjoying the full range of WhatsApp’s features. For those looking to enhance their privacy and security on WhatsApp, the “Locker for Whats Chat App” by Systweak Software offers a valuable solution to safeguard your chats and media files.

For more such troubleshooting guides, listicles, and tips & tricks related to Windows, Android, iOS, and macOS, follow us on Facebook, Instagram, Twitter, YouTube, and Pinterest.

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