How To Fix Epson Scan Not Working in Windows 10

If you are using an Epson scanner and are facing scanning after a major Windows 10 Update or reinstalling your operating system, then it is time to update Epson drivers. Epson Scanner requires drivers to communicate with the Operating system and other applications. These drivers act as translators between the hardware and software, establishing a flawless communication between them. Thus, if you face the Epson scan not working in Windows 10, you should read this article, which will help you resolve this error.

Prerequisite To Check Before Fixing Epson Scan Not Working in Windows 10

Before you set out to perform any troubleshooting steps, assure that the Epson Scan is not set to compatibility mode. If so, then the Epson Scan cannot communicate with the scanner device in Windows 10. Follow these steps to resolve issues of Epson Scanner in Windows 10:

Step 1: Locate the Epson Scan icon on your desktop and make a right-click on it.

Step 2: From the contextual menu, click on Properties.

Step 3: A new window will open where you have to choose the Compatibility tab.

Step 4: Look for a checkbox labelled as Run this program in Compatibility mode and make sure it is unchecked. Then click on the OK button at the bottom-right of the window.


Epson scan not working windows 10


Step 5: Now press Windows + R on the keyboard to open the RUN box.

Step 6: Type “services.msc” in the text space and press OK.


Epson scanner for windows 10


Step 7: A new window will open, which will list all the services running in your Windows Operating System alphabetically. Locate Windows Image Acquisition service and make a right-click on it.


Epson scan not working windows 10


Step 8: Choose Properties from the context menu, and a new window will open further.

Step 9: On the General Tab, locate Startup Type and click on the dropdown options next to it and choose Automatic. Also, make sure the Service Status below the Startup type is set to Running.


Epson scanner for windows 10


Step 10: Click on Apply and then OK at the bottom of this window.

Reboot your computer and check if the Epson scan not working in Windows 10 issue has been resolved. If not, then you have to update the drivers for your Epson Scanner device. There are three ways to update the drivers, and all of them work fine, but there is a difference in time taken and effort consumed among them.

Methods To Update Drivers To Fix Epson Scan Not Working in Windows 10

Method 1: Use the Official Website

If the application Epson Scan cannot communicate with the scanner in Windows 10, then you can update the driver using the official website. Every device manufacturer maintains an official website where the users can find official drivers and other resources related to the device. Here are the steps to use Epson’s official website to download and install updated drivers:

Step 1: Visit the Epson Support Website or click on the link below to open it in your default browser:

Epson Support Official Website.

Step 2: Type the model number of your Epson device in the search box in the center of the webpage and hit the Enter button on the keyboard.


Epson scanner for windows 10


Step 3: A new webpage will open where you will have three options:


Epson scan cannot communicate with the scanner windows 10


Setup:  This will download the driver and additional software, if required, and establish a connection between the scanner and the computer.

Additional Software: This will be useful to update the already existing driver on your computer.

Support: This will provide user manuals and other misc. information.

Choose the first option if you have formatted your system and do not have any driver files on your computer. However, if you face the Epson Scan not working in Windows 10 after an update, choose the second option.

Method 2: Use the Device Manager

Another way to update drivers to resolve the Epson Scan cannot communicate with the scanner in Windows 10 error is to use the Device Manager. This tool is built-in Windows 10 and is free of cost but has a limitation of searching the updated drivers on Microsoft Servers only. The steps to use Device Manager are:

Step 1: Press Windows + R to open the RUN box.

Step 2: Type “devmgmt.msc” and press Enter on the keyboard.


Epson scan cannot communicate with the scanner windows 10


Step 3: The Device Manager window will open where you have to look for your scanner and make a right-click.


Epson scan not working windows 10


Step 4: A contextual menu will appear, where you have to select Update Driver Software and perform the on-screen directions.

The Device Manager has predetermined options to find updated, and compatible drivers for the hardware joined to your computer.  

Method 3: Use Smart Driver Care

The Final way to resolve Epson Scan not working in Windows 10 is through a driver updater software like Smart Driver Care. This application is designed to look for the most updated version of the driver from the internet. Another astonishing feature is that it also scans the prevailing drivers and changes the outdated, missing, and corrupt drivers on your system. Smart Driver Care also completes a backup of your present drivers before updating. Here are the steps to fix Epson scanner for Windows 10 drivers using Smart Driver Care:

Step 1: Download and Install the Smart Driver Care from the link given below:

Download Now: Smart Driver Care.

Step 2: Launch the application after the installation process completes and register the program.

Step 3: Next, click on the Scan Now button to commence the scan process on your PC for driver issues.

Step 4: Now, all the potential driver errors will be displayed. Choose the driver you wish to update. 


Smart Driver Care


Make sure you have selected the Epson Scanner Driver in that list.

Step 5: Click on Update All and wait for the process to complete.


Smart Driver Care


This is a simple and swift method to update all the drivers in your system in one go.

The Final word on How To Fix Epson Scan Not Working in Windows 10

Once you have checked the Epson Scan application’s compatibility issues, the next step is to update the drivers. Updating the drivers can be done in three ways only, and using the Smart Driver Care is the most convenient method along with being swiftest. This application will update all the drivers present in your system, resulting in a heightened performance system. Your PC would perform proficiently and flawlessly just as the day you took it out of the box.

For any queries or suggestions, please let us know in the comments section below. We would love to get back to you with a solution. We regularly post on tips and tricks, along with answers to common issues related to technology.


  • comment_avtar
    Updating drivers is one of the useful tip.

    4 years ago
  • comment_avtar
    Bob Muir
    Thank you very much for this post! My Epson NX510 is old and long-in-the-tooth and the very recent Win 10 upgrade apparently cause the scanner not to work. I was afraid that I was going to have to spend half a day to get it fixed. Thankfully, your directions got it going in the time it took to follow the first steps and re-boot!! Bob

    3 years ago
    • comment_avtar
      Mridula Nimawat
      Thank you for responding, we are glad that it worked for you.

      3 years ago

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