FIX: Can’t Sign In to OneDrive Error on Windows 11

In today’s digital world, cloud storage has become an essential tool for storing and sharing files. OneDrive is a popular cloud storage service developed by Microsoft that allows users to store and access their files from anywhere.

However, some users may encounter an error when trying to sign in to OneDrive on their Windows devices. Microsoft OneDrive login errors can occur due to various reasons, including incorrect login credentials, network connectivity issues, outdated OneDrive app, and corrupted OneDrive cache.

microsoft onedrive

Image source: Microsoft Learn

The “Can’t Sign In to OneDrive” error on Windows is one such error message that you may encounter when you try to sign in to the OneDrive app on your Windows device. This error message usually appears when there is an issue with your Microsoft account credentials or the OneDrive app itself. Network connectivity issues can also trigger this error on your Windows PC.

In this post, we have listed a variety of workarounds that you can use to resolve this error within no time.

Also Read: How To Fix And Disable OneDrive High CPU Usage On Windows 10

How to Fix the Can’t Sign in to OneDrive Error?

Whether you are using OneDrive for personal or business purposes, this guide will help you troubleshoot and resolve any sign-in issues so that you can continue using OneDrive without any interruption.

Solution 1: Check the Internet Connection

Check the Internet Connection

If you’re experiencing issues with internet-dependent applications such as OneDrive, it’s a good idea to perform internet speed tests on your computer to determine the reliability of your connection. By doing so, you can identify whether your connection is consistently stable or prone to intermittent disruptions. This can help you diagnose the root cause of your application issues and take steps to address them, such as resetting your router or contacting your internet service provider for assistance.

Solution 2: Check Microsoft Server Status

As an online service, OneDrive is subject to periodic maintenance or downtime on its servers. When this occurs, you may encounter difficulties accessing OneDrive. It’s important to keep this in mind when using the service, as occasional disruptions may be unavoidable. However, you can check the status of OneDrive’s servers online to confirm whether any disruptions are due to maintenance or other technical issues. Additionally, you can take steps to protect your files by creating backups or saving important documents locally on your device.

Check Microsoft Server Status

To do so, launch any web browser and visit Microsoft’s Service Status page. Check the status of the “OneDrive” service.

Also Read: How To Fix OneDrive is Full Error on Windows 10

Solution 3: Disable Controlled Folder Access

Disabling Controlled Folder Access may resolve issues with OneDrive sign-in if the feature is preventing the program from accessing required files or folders. Before disabling Controlled Folder Access, it’s recommended to troubleshoot the issue thoroughly to ensure that it’s the cause of the problem.

Here are the steps to disable Controlled Folder Access on Windows 11 to fix the “Can’t sign in to OneDrive” error.

1. Open the Windows Security app by typing “Windows Security” in the search bar and selecting the app from the search results.

Windows Security app

2. Select “Virus & threat protection”.

Virus & threat protection

3. Scroll down and select the “Manage Settings” option placed under “Virus and Threat Protection Settings”.

Manage Settings

4. Under “Controlled folder access”, toggle the switch to “Off”.

Controlled folder access

5. When prompted, click on “Yes” to confirm that you want to turn off the feature.

Note that disabling Controlled Folder Access may reduce the security of your system, as it can potentially allow unauthorized changes to important files and folders. Be sure to only disable this feature if you’re experiencing issues with a specific program or service and have exhausted other troubleshooting options.

Also Read: OneDrive Stuck on “Processing Changes” Screen? Here’s the Fix!

Solution 4: Clear OneDrive Cache

Clearing the OneDrive cache can sometimes help resolve sign-in errors. To do this, first, close the OneDrive app. Then, right-click on the OneDrive icon in your system tray and select “Settings”. In the “Account” tab, click on “Unlink OneDrive” and follow the prompts to remove your account from OneDrive.

Clear OneDrive Cache

Next, open File Explorer and navigate to the following location:


Select all of the files in the folder and delete them. Finally, restart your computer and open OneDrive. Follow the prompts to sign in and sync your files. This process will create a new cache of files for OneDrive, which may help resolve sign-in issues.

Also Read: How To Fix OneDrive Unable to Move Shortcut Error

Solution 5: Reset OneDrive

Tried the above-listed solutions and are you still stuck with the “Can’t sign in to OneDrive” error? Well, here are the steps to reset OneDrive to start afresh.

1. Press the Win + R key combination on your keyboard to open the Run dialog box.

Run dialog box

2. Type “exe /reset” (without quotes) in the Run dialog box and press “Enter”.

3. A OneDrive setup dialog box will appear on your screen. Sign in with your Microsoft account and follow the prompts to set up OneDrive again.

4. Once the setup is complete, check whether the issue you were experiencing has been resolved.

This process will reset the OneDrive app and create a new OneDrive folder on your Windows PC.

Also Read: How to Disable OneDrive on Windows 11


This wraps up our guide on how to fix the “Can’t sign in to OneDrive” error on Windows 11. OneDrive is a powerful cloud storage and file-sharing service that is widely used by many people. However, sign-in errors can occur from time to time, preventing users from accessing their files and folders.

Fortunately, there are several solutions to this problem, including checking your internet connection, verifying your login credentials, updating OneDrive, and clearing the OneDrive cache. By following these steps, you can resolve most sign-in errors and get back to using OneDrive as normal. If you’re still experiencing issues after trying these solutions, don’t hesitate to reach out to Microsoft support for further assistance. Follow us on social media – FacebookInstagram and YouTube.

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