Help Desk software is simply a set of tools that provides information and helps you address customer queries, complaints, and other concerns. It is required to help you build customer satisfying products and services. To keep implementing the changes in respect to the customer gratification one needs good helpdesk software as this platform combines inquiries from different customer-facing support channels including email integration, social media, live chat and more.
There are a lot of help desk software available in the market and finding the best one which suits your needs can be a difficult task. Well don’t worry, we will help you with that! In this post, we have listed some of the best help desk software for your businesses.
Some Of Top Rated Help Desk Software:
Help Desk Software is one of the important parts of customer service. It includes routing, ticketing, answering frequently asked questions, etc. Let’s have a look at the most popular help desk ticketing software.
Top ranking helpdesk software, Freshdesk is one of the most sorted products for organizations that are into customer support. Freshdesk has an interactive interface, and therefore you will not require intensive training for the support agents. The access to Dashboard, contacts, tickets, social network, user forums, knowledge base are other modules that are set by your administrator are easily available. The helpdesk ticketing system has the filters for the services and products which are offered to the customers. Overdue tickets keep showing in various categories such as on-hold, unassigned, open, due today, etc. They are all customizable and can be set according to the usage by support management. Also, the customer satisfaction charts can be prepared to get the trending data.
2. Zoho Desk
Zoho Desk comes with innovative features to connect with customers in a better and more focused way. It is a trusted solution for all the people working in customer support for agents and managers. With all the bases this helpdesk software covers, right from getting reports and working to solve the issues. Different tickets are created and tracked with time to identified as close or open. It is available on various channels to keep customers connected via – phone, email, live chat, and social media, etc. Zoho brings all the departments to work together in the same interface as to give customers improved service experience. The self-help will let the customers get the answers on their own. They have introduced an artificial intelligence called Zia, which makes the work even better by solving the answers. The knowledge base is provided for finding solutions to frequently asked questions that help the customers.
3. Vivantio Pro
Vivantio Pro is one of the best helpdesk software used by IT service providers and customer support. This also includes asset and knowledge management for the customer’s help. This has an intuitive interface that requires proper training to make the support agents work on it. The features include the customizable configuration management database which is easy to get all the records. The social media management and analytics tools will help you get all the queries in the ticketing software. It will allow companies to create customized forms and add different fields in ticket forms. The customer self-help portal is also available to get answers to the relevant queries which can be sorted on the part of customers. It has full integration with Azure Directory Sync and full API. Use this service to manage the tasks among the teams with respect to different customers of different departments.
Opt for Happyfox if you are looking for something that is available on the phone, live chat, email, and social media platforms. It is great with asset management and proves to be able with customizable in regards to your services. You can get the knowledge base and the service provides you the tickets also via email and social media which makes it very profitable to see all of the queries in the same interface.
The happyfox is helpdesk software that is available as the smartphone apps on both Android and iOS. You are allowed to customize the form to be filled by the customers for queries. The reports are generated on time for the time period for a regulated work which keeps everyone in the loop. It is both beneficial to customers and the executives running the helpdesk ticketing system. You can easily integrate the software with other services making it easier to work on different platforms.
5. Zendesk Support
Zendesk Support is another helpdesk software which can be used as a good software for using in your firm. It is more than the helpdesk as it is also a customer service and engagement enhancing platform. The software can be used by all kinds of companies and the team works. It is available on all the channels used for communication i.e. phone, chat, email, social media, and others together.
Zendesk Support is made specifically keeping the user intent as the customer support and desk agents will be using it. It uses important features such as automation and triggers. Use this helpdesk ticketing software to offer the services to your business as it grows and expands the number of customers. Retailers use it for e-commerce related queries and therefore Shopify and other names are among the users for ZenDesk. You will get a report created for each hour and that will keep all your tickets created in check.
Which Is The Best Help Desk Ticketing Software?
You can go with Freshbooks for the best interface among the helpdesk systems. This comes with several options for tickets and allows the customer support to understand the work better. Thus providing the customers a satisfactory solution to every query.
Please let us know your selection from the list for Helpdesk Software in the comments section below. We would also like to know about your views on them as well as other software you would like to mention. Also, subscribe to our newsletter to keep getting regular updates of the tech world. Also, follow us on social media- Facebook, Twitter, LinkedIn, and YouTube.