How to Fix We Couldn’t Find a Camera Compatible With Windows Hello Face

Windows Hello Face is arguably the most instantaneous and safe way to sign in to a device among the different Windows sign-in choices. Just a smile will do; not even a finger needs to be moved. Despite how useful it is, some Windows users who attempt to utilize this feature have seen the following error: We could not locate a camera that is compatible with Windows Hello Face.

Ways To Fix We Couldn’t Find A Camera Compatible With Windows Hello Face

1. Make Sure the Feature is Set Up

Windows 10 and 11 both offer the optional Windows Hello Face feature. To use it correctly, you must confirm that it has been installed and activated under the optional features. Here is how to accomplish it:

Step 1: Open the settings by pressing Windows + I, then click on Apps.


Step 2: Please select Optional features.

Optional features

Step 3: Verify the list of installed features to see if Windows Hello Face is included. Click Add a feature if it isn’t.

Step 4: Locate Windows Hello Face by scrolling down the list. Click Install after selecting the checkbox next to it.


Step 5: Check to see if Windows Hello Face is now operational after restarting your computer.

2. Update Camera Drivers

It takes a camera driver to make PC games work properly. If your graphics driver was damaged or obsolete, Stray would not run. One approach is to locate your model on the camera’s official website and manually download and install the camera driver. If you don’t have the time, patience, or technical know-how to update the driver manually, Advanced Driver Updater can do it for you automatically. This driver updater program has been known to fix various problems by updating the drivers for you.

Step 1: Download Advanced Driver Updater by clicking the button below –

Step 2: To begin the installation process, double-click the downloaded application.

Step 3: Follow the on-screen instructions to ensure the program is installed correctly.

Step 4: After installation, open the app and select Start Scan Now.

Scan Now

Step 5: After the scan is finished, wait until your screen has stabilized before checking for any strange driver behavior.


Step 6: Next to the camera driver issue in the list, click the Update driver icon to restart the driver update process.

Driver update

Step 7: Restart the computer when the driver update process is finished to ensure that all changes made by the driver update will be felt.

3. Windows Biometric Service Should Restart

The Windows Biometric Service oversees the Windows Hello feature and provides access to and management of biometric data for client apps. Hence, restarting the Biometric Service might resolve the Windows Hello Face issue. How to do it is as follows:

Step 1: Open the Run dialogue box by pressing Windows + R and typing services.msc there, and selecting OK.


Step 2: Locate Windows Biometric Service in the list of services, right-click on it, and then choose Restart from the pop-up menu.

Windows Biometric Service

Step 3: Press Windows + I to enter the settings, then select Accounts using the right-click menu.


Step 4: Select Windows Hello Face under Sign-in choices on the left side, then re-register the Hello Face data.

Windows Hello Face

Step 5: Restart your computer to see whether you can use it.

4. Test Out the Get Help App

A built-in Windows feature called the Get Help app might address your tech-support queries, offer fixes, and solve some computer problems. You can try this software to see if it can help if none of the solutions mentioned above work for you.

Step 1: In the taskbar’s search box, enter “get help” and choose the entry from the results list.


Step 2: When you enter the issue you need to resolve, a virtual agent will run a troubleshooter to assist you in resolving any Hello Face issues.

run a troubleshooter

The Final Word: How To Fix We Couldn’t Find a Camera Compatible with Windows Hello Face

I hope the fixes we’ve provided can assist you in fixing the camera not working with the Windows Hello Face issue. You can always opt for updating your Drivers first, as it helps fix many minor problems on your PC.

Follow us on social media – Facebook, Instagram, and YouTube. Please contact us with any questions or ideas. We would be delighted to provide you with a resolution. We frequently publish advice, solutions, and guidance for common technological problems.

Leave a Reply

Your email address will not be published. Required fields are marked *

Subscribe Now & Never Miss The Latest Tech Updates!

Enter your e-mail address and click the Subscribe button to receive great content and coupon codes for amazing discounts.

Don't Miss Out. Complete the subscription Now.