The “Internal Error Has Occurred” is a generic error message that can occur out of the blue when using the Remote Desktop Connection (RDC) feature in Microsoft Windows. It typically indicates that there was an issue with the RDC session, but the error message itself does not provide specific details about the root cause of the problem.
Wondering how to fix this issue? We’ve got you covered. In this post, we have listed a comprehensive guide on how to resolve this error via simple troubleshooting.
What Triggers the “Internal Error Has Occurred” Error?
There are several potential reasons why you might encounter this error, including:
- Network connectivity issues: If there are problems with the network connection between the client computer and the remote host, such as intermittent connectivity or high latency, it can result in an “Internal Error Has Occurred” error in RDC.
- Firewall or security settings: If the firewall or security settings on either the client or remote host are configured in a way that prevents RDC from establishing a connection, it can result in this error. For example, if the remote host has a firewall rule that blocks incoming RDC connections, or if the client computer has security software that is blocking RDC traffic, it can trigger the error.
- Remote host configuration issues: Incorrect configuration of the remote host, such as improper settings in the Remote Desktop settings or improper user permissions, can also result in this error.
- RDC client issues: Issues with the RDC client software itself, such as corruption of RDC files, outdated software, or other software conflicts, can also trigger the error.
How to Fix the “Internal Error Has Occurred” Remote Desktop Connection Error?
To resolve the “Internal Error Has Occurred” error in RDC, you can try the following troubleshooting solutions.
Solution 1: Allow Remote Connections
Step 1: Tap on the search icon placed on the Taskbar, type “Advanced System Settings” and hit Enter.
Step 2: The System Properties window will now appear on the screen. Switch to the “Remote” tab. Check on the “Allow Remote Connections” option in case it is disabled.
Step 3: Hit on the Apply button followed by the OK button to save the recent changes.
Solution 2: Restart the Remote Desktop Connection Service
To restart the Remote Desktop Connection service on Windows, you can follow these steps:
Step 1: Press the Windows key + R on your keyboard to open the Run dialog box. Type “services.msc” and press Enter.
Step 2: In the Services window, scroll down and locate the “Remote Desktop Connection Manager” or “Remote Desktop Services” service in the list. The exact name of the service may vary depending on the Windows version you are using.
Step 3: Right-click on the Remote Desktop Connection service and select “Restart” from the context menu.
Step 4: After the service has restarted, you can check its status in the Services window. The status should be “Running” or “Started” indicating that the service is now active.
Step 5: After following the above-listed steps, launch RDC on your PC and check if the error still persists.
Solution 3: Configure the Remote Desktop Connection Settings
If you’re experiencing the “Internal Error Has Occurred” error in Remote Desktop Connection, you can try selecting the “Reconnect if the connection is dropped” setting in the app, as some users have reported success with this solution. Here’s how you can do it:
Step 1: Open the Remote Desktop Connection app on your Windows computer.
Step 2: Click on the “Show Options” button to expand the settings. Go to the “Experience” tab.
Step 3: Under the “Reconnect” section, check the box next to “Reconnect if the connection is dropped“.
Step 4: Click on the “Connect” button to initiate the remote desktop connection with the updated setting.
This setting allows the app to automatically attempt to reconnect if the connection drops, which can help in cases where intermittent network issues may be causing the error. It’s a simple and easy step to try and may potentially resolve the issue.
Solution 4: Disable the VPN
If you are using a VPN that routes connections through different servers, it may be causing the “Internal Error Has Occurred” issue in Remote Desktop Connection. As a troubleshooting step, you can consider temporarily disabling the VPN to see if it resolves the issue.
To disable a VPN (Virtual Private Network) from Windows settings, you can follow these steps:
Step 1: Open the Settings app, and switch to the “Network and Internet” section. Select “VPN”.
Step 2: Select your active VPN connection and hit the “Disconnect” button.
Solution 5: Set an Automatic DNS Server
Step 1: Press the Win + R key combination to open the Run dialog box. Type “Ncpa.cpl” in the textbox and hit Enter.
Step 2: The Network Properties window will now appear on the screen. Right-click on your Internet connection and select “Properties”.
Step 3: Select the “Internet Protocol Version 4” option from the list. Hit on the OK button to save changes.
Step 4: Exit all windows, reboot your device, and re-establish a remote desktop connection to check if the issue was resolved.
This wraps up our guide on how to fix the “Internal error has occurred” remote desktop connection on Windows 11. You can try any of the above-listed potential solutions to resolve the issue. Remember to always ensure that you are following best practices for secure remote desktop connections, such as using strong passwords, keeping your software updated, and using trusted networks. If the issue persists, you may need to seek further assistance from IT support or Microsoft support.
With patience and perseverance, you can overcome the “Internal Error Has Occurred” error and enjoy smooth and secure remote desktop connections in Windows 11.
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