How To Fix Netflix Black Screen With Sound

It can be aggravating not to be able to view your favorite Netflix TV show because your screen is black. A simple logging out and back in can solve the problem, but there are situations when extra actions are required. Because Netflix is accessed through your web browser, there’s a chance you’ll run into connectivity troubles as well as issues with the device you’re using. If your Netflix screen goes black when you launch it, you’ll want to know what to do as soon as possible to fix it, which is why we’ve put up this simple tutorial to help you.

How To Fix Netflix Black Screen With Sound?

Method 1: Update Browser

One of the first things that you should try out is to update your browser. Below are the steps to update Google Chrome and you can look for the help section of your browser other than Chrome:

Step 1: Launch Google Chrome Browser and click on the three dots on the top right corner.

Step 2: Next, click on Help from the drop down menu and select About Google Chrome.

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Step 3: A new tab will open and the Chrome update will start automatically.

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Step 4: Once Chrome has been updated, it is recommended to close all your browser windows and tabs and relaunch the browser.

Step 5: Sign in into Netflix on your browser and check if you are still getting Netflix black screen with sound. If Yes, then move to the next method.

Bonus Tip: Use Advanced System Optimizer To Remove Unwanted Files

Cache, Cookies, Temporary files, Junk files etc are files that not only hog your computer’s storage space but also affect the functioning of your apps including Netflix. With a powerful tool such as Advanced System Optimizer, you can get rid of all the unwanted files with a few steps. This task would not be possible manually and does require a tool that will scan, detect and delete files automatically.

Some of the other modules of this amazing tool include:

Disk Cleaner: This program helps users to clean the disk of temp files, optimize your hard drive, analyze storage space and prevents slowdowns and unexpected crashes.

Privacy & Security: removes all browser cookies and history and allows users to encrypt their files with a military grade encryption.

Optimizers: Advanced System Optimizer includes various optimizing modules such as Game Optimizer for undisturbed experience and Memory Optimizer to free your RAM instantly, thus improving overall performance of your PC.

All this and much more packed in one complete software known as Advanced System Optimizer.

Method 2: Reset Your Browser

If updating the browser did not work, then perhaps resetting it will solve the problem of Netflix no video only audio on your PC. Here are the steps to reset the Chrome Browser.

Step 1: Select the three dots in the top right-hand corner of your internet search page.

Step 2: Select ‘Settings’.

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Step 3: Go to ‘Security and Privacy,’ then ‘Clear Browsing Data.’

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Step 4: Select ‘All Time’ as the Time Range.

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Step 5. Select ‘Cookies and other site data’ and ‘Cached pictures and files’ from the options.

Step 6: Select ‘Clear Data’

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Note: Your bookmarks and saved passwords will not be erased unless you select the checkboxes related to them.

Method 3: Reboot Your not

It is recommended by all ISPs to reboot your router at least once a day to remove any cache that might have built up. Here are a few steps to reboot your router.

Step 1: Turn off your router/modem from the power socket.

Step 2: Disconnect all cables from the back of your router/modem.

Step 3: Power off your TV/PC as well.

Step 4: Wait for 2 minutes to let everything cool down and also so that any temp memory created will get erased automatically.

Step 5: Now reconnect the cables to your router/modem and turn the power switch on.

netflix black screen with sound

Step 6: Turn on your TV/PC and connect them to the internet.

Step 7: Now sign in to Netflix and check if the problem of Netflix sound but no picture on TV has been resolved.

Method 4: Grant Permissions

Netflix will not be able to work correctly if you are using Windows and Netflix does not have the required rights.

Step 1: Press the Windows key and select Settings.

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Step 2: Select ‘Apps’ from the options.

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Step 3: Locate the Netflix app, open it, and select ‘Advanced Options.’

Step 4: Select ‘Reset’.

Step 5. In the advanced options tab, double-check that the permissions are enabled.

The Netflix permissions have now been changed. Launch Netflix to check if the issue of Netflix no video only audio has been fixed or not.

Method 5: Disable VPN

VPNs are useful for internet security, but they can sometimes prevent Netflix from operating while you’re online. There are many VPNs that advertise breaking geo-location barriers and allowing you to view Netflix content of a different region. However if you are facing Netflix sound but no picture on TV tv issues, then you can consider turning off your VPN for a short while and check the content that is allowed in your region.

Step 1: Select ‘Network & Internet’ from the Settings menu in your search tab.

Step 2: Select ‘VPN’ from the drop-down menu that appears.

Step 3: Turn off the VPN (Virtual Private Network).

netflix no video only audio

Method 6: Disable Antivirus

The last method to resolve how to fix Netflix black screen with sound is to disable your antivirus and then check if this app was causing any interference with Netflix. Different antivirus apps have different ways to disable them temporarily for a short period of time. It is recommended that you check the official website or the documentation received on your email on how to disable your antivirus. Once disabled, please check if the issue of Netflix no video only audio has been fixed. Do not forget to turn your antivirus on as soon as possible.

The Final Word On How To Fix Netflix Black Screen With Sound

The above listed method will help you fix the issue of Netflix sound but no picture on TV. You can try any method in any order as you like and check if the Netflix black screen with sound issues has been fixed. This way you can ignore the remaining methods and continue enjoying your favorite series or movie on Netflix.

Follow us on social media – Facebook, Instagram, and YouTube. For any queries or suggestions, please let us know in the comments section below. We would love to get back to you with a solution. We regularly post tips and tricks, along with answers to common issues related to technology.

FAQs – 

Q: Why is my Netflix screen black with sound?

A: If you are not able to view your Netflix video because of a black screen but are able to hear the sound, then this can be due to temporary files and cache. It could mean that your VPN or antivirus may be interfering or creating a conflict with Netflix.

Q: How do I fix the black screen on Netflix?

A:  Netflix black screen can be fixed by either updating or resetting your browser. Else you can try to disable your antivirus and VPN and check if that resolves the problem

Q: Why is Netflix playing audio but no video?

A: Temporary files and cache may be to blame if you are unable to view your Netflix video due to a black screen but can hear the sound. It’s possible that your VPN or antivirus is interfering with Netflix or causing a conflict.

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